Mcafee Users Beware!

May 3rd, 2010

mcafee-logo

PC users who are running certain versions of Mcafee Antivirus and Windows XP SP3 are susceptible to a virus that comes via a Mcafee Update (DAT 5958 file).

Apparently this virus will automatically install with this specific Mcafee Update.

The computer will become in-operable and spontaneously reboot and repeat the process.

To fix this issue you can contact Mcafee for a work around. We have also found posted instructions on the web that include the following: (do at your own risk)

Download older Mcafee Update:
http://www.mcafee.com/apps/downloads/security_updates/superdat.asp?region=us&segment=enterprise

Run the file from the command prompt with a /F switch to force the downgrade and reboot when prompted.

If your having trouble accessing the computer long enough to do this fix, goto command prompt and type: shutdown -a
This will reboot the computer and disable automatic reboots

We decided its worth noting this as Mcafee (unfortunately) holds a large market share of antivirus on PC’s.

However all of SOS Support’s clients are recommended and use Sunbelt Vipre antivirus. Vipre is by far the best antivirus/antimalware program available in our opinion!

For more details on this check out the ZDNET article titled McAfee admits “inadequate” quality control caused PC meltdown here:

http://blogs.zdnet.com/Bott/?p=2031

Rogue Security Programs – 5 in one week?

December 12th, 2009
One of the more popular FAKE programs, Antimalware

One of the more popular FAKE programs, Antimalware

We had a new record setting week a couple weeks back.. 5 customers had computers with rogue software security programs. 2 of the 5 had to be completely reloaded with the operating system. The other 3 we were able to be cleaned out. I would like to share with you how you can know if you have these culprits on your system, and how to prevent them.

Sometimes these programs contain keyloggers, which will send back private information (credit cards etc) and can be source of identity theft. This is an issue not to be taken lightly.

Have you noticed a program on yours or somebody else computer that claims to be a security program, and that it has found tens or hundreds of errors, but you just need to buy the program license for it to “Fix” the errors? This is what you would call a Rogue Security program. And it is not necessarily in that of a virus category, as much as just malware/spyware. So alot of antivirus programs will not detect or block these programs.  But they are just as bad as a virus, sometimes worse.

Although good job security for companies like SOS Support is uneducated users that become infected with these hard to remove program, we believe its our ethical duty to educate you on protecting your computer, your data, and keeping your systems running smooth.

How do these rogue programs get there?

A program ALWAYS has to be ALLOWED on to your computer. Typically this happens when a user enters a website that is fraudulent. They got there one of many ways. A common way would be if they type a popular website URL in, but miss one character.  This is just one example.

Here you see a screen image of a website that is trying to install a program.

How it gets installed - via eerie websites

How it gets installed - via eery websites

Another example is, it could try to run through Internet Explorer ActiveX, where it will drop a bar below internet explorer asking what you want to do (Allow/Run?).

How to know if you have it?

If your computer is displaying a program that is “security” related and you dont remember eve seeing it before, or installing it knowing it was authentic, then you are probably infected. Also if your computer appears to be running slower then it once did (sometimes so slow you can barely work your way around), then you may be infected.

What to do if you are infected?

If you suspect you have a rogue security program, scan your computer for viruses. If your not up to date on anti-virus, and if your not using the program we recommend Sunbelt’s Vipre (refer to previous blog post), then you are not being protected and your chances of being infected are higher.  If your still having issues, contact us, and we could can help remove it.

The best prevention is knowledge of what is going on out there, and knowing when something that looks or appears legitimate is not. Always be aware of “Allowing” or “Run” – because all rogue software programs start with these two words.

Q & A – WINDOWS 7

November 9th, 2009

windows-7-logo

I have been getting alot of questions about the new Windows 7.  I have anticipated this for a long time. In fact, I started running Windows 7 Beta in April of this year as my primary operating system. Then in August the RC (Release Candidate) came out for the Microsoft Testing Techs, and I am still running this to date.

I have been extremely impressed with Windows 7 from Day 1.  Alot of you have heard me say for months that with the release of 7, Microsoft will stop losing market share to Apple. I have now read a few articles of “experts” that are actually saying the same thing.

Here are a few common questions and answers that people are wondering:

Q: Is Windows 7 Secure and Functional?

A: Microsoft is doing all the right things with this version of Windows. Windows is targeted by almost all malware programs, because Windows owns most of the market space. If Apple owned 90% of the market, you would expect 90% of malware and viruses to target Apple. That is just not the case. Finally Microsoft is doing some good things to prevent all this malware from infesting the operating system so easily.

Q: What does this mean to the average non-techie?

A: This means you can expect more speed, reliability, and less chances of an accidentally infested computer. You still need to have basic “smarts” and know how to recognize bad software (see my previous post).

Q: What do we still need to do to protect ourselves while running 7?

A: You need security on multiple levels. Firewall and Antiivrus (VIPRE) are the two most important things you will need to continue to use.

Q: So if this is the case, how is Windows 7 more secure?

A: The new operating system adds alot of features, including the Action Center, coordinates third-party applications. Windows 7 improves the user’s ability to view and configure these important security features, which means better security.

Q: Should I wait for Windows 7 to have been out for a while before I upgrade to it, to let the bugs out?

A: In my experience this is typically a good course of action. However with Windows 7, they have really done a solid job of putting together a complete system. When XP came out, it was not reliable until SP1 came available. When Vista came out, we should’ve avoided it until SP1 came available. For the first time however, I believe we have an operating system that is ready and I would not recommending holding out for 6 months like I would’ve recommended in the past.

Layered Security and Backup on your Home Office Computer

October 29th, 2009

For the average home computer user, what things at a minimum should we be doing to keep our computers and data safe?

As a typical user, you want to be able to sit down at your computer, connect to the Internet, check your email, play a game, all without worrying about safety or the amount of maintenance and work you need to do on your computer to make sure it is safe.

Well, Here is a suggested and basic list of items that I believe are the most important.

  • Backup data
  • Limited User Accounts
  • Web limiting protection
  • Antivirus protection
  • Anti Spyware protection
  • Firewall protection
  • Knowing good browsing habits

This list is not very long or complicated, but by putting all the above “layers” in place, your computer should work the way you expect it too.

Backup:

This is the most important out of everything on this list.  People may pay $1000 for a decent computer, but after a year or two of storing documents, pictures, music, etc, this computer may hold a value of 100x the actual cost of the computer. I recommend a layered backup solution consisting of a minimum of 2 layers

1) Local backup. An automatic backup solution where your information is backed up on a daily or weekly basis onto something onsite, whether it is a external hard drive direct attached storage (DAS), network attached storage (NAS), CD’s, DVD’s, Tape, Etc. The easiest and most cost effective is a quality external hard drive and using a backup program such as Cobian (free) to perform the backups automatically. Search for Cobian Backup on google and download the latest version, configure as a service and your all set!

2) Remote Backup. A remote backup service through Mozy, or Carbonite, or my personally preferred Amazon S3 is crucial in the case of a fire or natural disaster. This will keep your data updated onto secured servers on a daily basis in case of a disaster. Think of it as a last resort backup. And starting at a couple dollars a month, its well worth the protection and peace of mind.

Limited User Accounts:

Limited User Accounts are extremely important. XP limited accounts seem to have all sorts of issues, and its like pulling teeth to install software while logged into a limited account, which in turn makes most people forget about it, then they let their kids have access to their admin account. This unfortunately is where a majority of home user computer crashes originate! Windows Vista and the new Windows 7 do a great job of limited users.

Web Limiting Protection

This is great and sometimes essential for parents with kids. A very good solution is the K-9 Web Protection, and it’s free!

Antivirus Protection

Antivirus Protection is obviously critically important. But I have stayed clear of the popular Norton and Mcafee antivirus programs for year, as I have found there are better (and cheaper), solutions that don’t bog the system down near as much. By far the best one on the planet I have came across is Sunbelt Software’s Vipre antivirus. It is the first antivirus software where I have noticed almost -None- system bog down after installing! In fact in most cases it speeds computers up because it removes malware that previous software didnt detect (see #5)

Antispyware Protection

AntiSpyware has become a household name. I still remember back in 2004 when spyware was becoming very popular, but nobody knew what it was. I probably had the pleasure of educating people on it a dozen times a week. Now Spyware is more dangerous than alot of viruses, because they hijack systems, and are responsible for billions of $ in identity theft every year. Almost all antivirus programs claim to also be antispyware, but fail miserably. Once again, Sunbelt’s Vipre shines in this category!

Firewall Protection

Firewall protection for the average user may cause more issues than its worth, as stringent firewalls will ask for permission on every single program trying to access the internet and the average user won’t understand the verbage used and may deny a good program or may allow a bad one… For most client’s, I recommend just keeping updated on all these other items in this layered defense, and than using the built in Windows Firewall. Of course, Sunbelt Softwares Firewall is top notch, and they will soon be implementing it in a Premium version of Vipre.

Good Browsing Habits

Knowing good browsing habits is essential, and knowing when NOT to say OKAY. Almost all viruses, spyware, malware, etc must be “invited” onto your computer and at some point you must “Allow” it to run. Once its running, you just allowed it to do whatever it wants, which than it starts feeding itself more malware from the Internet, and sharing your information whether for ID theft purposes, or just advertising statistics. This is still the one grey area where people need to use common sense and know enough or be willing to do a quick research to see if a program is legitimate.

This very do-able list will make your computer safe and effective to use for years to come. These are all things that the average or novice computer user can do. Of course your computer will still need its “oil change” maintenance every now and again, and that is where we step in. SOS Support is also very happy to offer a great price on coming to your home office or business and implementing these layers of security on your PC. After all, your data is priceless.

For the average home computer user, what things at a minimum should we be doing to keep our computers and data safe?

As a typical user, you want to be able to sit down at your computer, connect to the Internet, check your email, play a game, all without worrying about safety or the amount of maintenance and work you need to do on your computer to make sure it is safe.

Well, Here is a suggested and basic list of items that I believe are the most important.

  • Backup data
  • Limited User Accounts
  • Web limiting protection
  • Antivirus protection
  • Anti Spyware protection
  • Firewall protection
  • Knowing good browsing habits

This list is not very long or complicated, but by putting all the above “layers” in place, your computer should work the way you expect it too.

Backup:

This is the most important out of everything on this list.  People may pay $1000 for a decent computer, but after a year or two of storing documents, pictures, music, etc, this computer may hold a value of 100x the actual cost of the computer. I recommend a layered backup solution consisting of a minimum of 2 layers

1) Local backup. An automatic backup solution where your information is backed up on a daily or weekly basis onto something onsite, whether it is a external hard drive direct attached storage (DAS), network attached storage (NAS), CD’s, DVD’s, Tape, Etc. The easiest and most cost effective is a quality external hard drive and using a backup program such as Cobian (free) to perform the backups automatically. Search for Cobian Backup on google and download the latest version, configure as a service and your all set!

2) Limited User Accounts are extremely important. XP limited accounts seem to have all sorts of issues, and its like pulling teeth to install software while logged into a limited account, which in turn makes most people forget about it, then they let their kids have access to their admin account. This unfortunately is where a majority of home user computer crashes originate! Windows Vista and the new Windows 7 do a great job of limited users.

3) Web Limiting Protection is great for parents with kids. A very good solution is the K-9 Web Protection, and it’s free!

4) Antivirus Protection is obviously critically important. But I have stayed clear of the popular Norton and Mcafee antivirus programs for year, as I have found there are better (and cheaper), solutions that don’t bog the system down near as much. By far the best one on the planet I have came across is Sunbelt Software’s Vipre antivirus. It is the first antivirus software where I have noticed almost -None- system bog down after installing! In fact in most cases it speeds computers up because it removes malware that previous software didnt detect (see #5)

5) AntiSpyware has become a household name. I still remember back in 2004 when spyware was becoming very popular, but nobody knew what it was. I probably had the pleasure of educating people on it a dozen times a week. Now Spyware is more dangerous than alot of viruses, because they hijack systems, and are responsible for billions of $ in identity theft every year. Almost all antivirus programs claim to also be antispyware, but fail miserably. Once again, Sunbelt’s Vipre shines in this category!

6) Firewall protection for the average user may cause more issues than its worth, as stringent firewalls will ask for permission on every single program trying to access the internet and the average user won’t understand the verbage used and may deny a good program or may allow a bad one… For most client’s, I recommend just keeping updated on all these other items in this layered defense, and than using the built in Windows Firewall. Of course, Sunbelt Softwares Firewall is top notch, and they will soon be implementing it in a Premium version of Vipre.

7) Knowing good browsing habits is essential, and knowing when NOT to say OKAY. Almost all viruses, spyware, malware, etc must be “invited” onto your computer and at some point you must “Allow” it to run. Once its running, you just allowed it to do whatever it wants, which than it starts feeding itself more malware from the Internet, and sharing your information whether for ID theft purposes, or just advertising statistics. This is still the one grey area where people need to use common sense and know enough or be willing to do a quick research to see if a program is legitimate.

These 7 Items will make your computer safe and effective to use for years to come. Of course your computer will still need its “oil change” maintenance every now and again, and that is where we step in. SOS Support is also very happy to offer a great deal on coming to your home office or business office and implementing these 7 layers of security on your PC. After all, your data is priceless.